Regulations

CHAPTER 1. GENERAL PROVISIONS AND DEFINITIONS

 

  1. The Regulations define the terms and conditions for the provision of electronic services, including the use of the Service and the rights, obligations and conditions of liability of the Seller and the Customer. The Regulations do not apply to relations with consumers.

  2. The information posted in the Service does not constitute an offer only an invitation to conclude an Agreement (Article 71 of the Civil Code, Journal of Laws 2017.459, as amended).

  3. Every customer should read the Regulations. Starting to use the Service means acceptance of the Regulations.

  4. The Regulations are available on the Service website.

  5. Only the Regulations apply. In legal relations with the Seller general terms and conditions of contracts (sales, deliveries or similar) and regulations applied by Customers do not apply.

  6. Basic definitions:

    1. Regulations: the Regulations of the Internet Service;

    2. Seller: Stainless Factory Spółka z ograniczoną odpowiedzialnością spółka komandytowa with headquarters at ul. Walkowice 87, 64-700 Czarnków, entered into the National Court Register under No. KRS 0000722146, Tax Identification Number: 7632138908, Regon: 369646377;

    3. Client: a natural person who is over 18 years of age and has full legal capacity, a legal person and an organizational unit without legal personality, but who may acquire rights and incur liabilities on their own behalf, conducting business or professional activity on their own behalf, which will establish legal relationship with the Seller in the field of the Service.

    4. Electronic Service - a service within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2017.1219, as amended.), provided electronically by the Service Provider to the Client via the Service;

    5. Service or Internet Service: Electronic service, Internet Service, run by the seller at the Internet address: www.nierdzewna-fabryka.pl where information and Goods are presented, for which the Client may place Orders;

    6. Account - Electronic Service, marked with an individual name (login) and password provided by the Client, a set of resources in the Service Provider's IT system, in which data provided by the Customer and information about activities within the Service are collected;

    7. Good or Product - goods presented in the Service, for which the Client may place Orders;

    8. Contract - a distance contract regarding the purchase of the Product, concluded as a result of the Customer placing an Order in the Service and its acceptance by the Seller;

    9. Order - willingness to purchase the Goods submitted by the Client by means of technical communication;

    10. Form - a script constituting a means of electronic communication, making it possible to place an Order;

    11. Newsletter - Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all the customers using it to automatically receive from the Service the cyclical content of subsequent editions of the newsletter containing information about the Service, including news and promotions in the Service.

 

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

 

  1. The Seller offers the following types of services provided electronically:

    1. Internet Service, operating via a website where the Client concludes a sales contract via the Internet, the parties are informed about the sale by means of automatically generated e-mail, and the performance of the contract (in particular, delivery of the Goods) takes place outside the Internet;

    2. newsletter, that is sending by the Seller, to the email address of the Client, an electronic message containing information about the Service, including news or promotions in the Service;

    3. giving opinions, that is enabling the Client to post in the Service their individual and subjective statements, in particular regarding service or Goods.

  2. The Seller provides services electronically in accordance with the Regulations.

  3. The technical condition of using the Service is that the Client has a computer or other devices that allow browsing the Internet, appropriate software (including a web browser), Internet access and a valid and active e-mail account.

  4. It is prohibited to provide illegal content by the Client.

  5. Using the Service may be associated with threats typical for Internet use, such as spam, viruses, hacker attacks. Customers should use appropriate technical measures that minimize the above-mentioned threats, including antivirus programs and protecting the identity of those using the Internet.

  6. Conclusion of a contract for the provision of electronic services takes place via the Service and via the Internet. The Client may at any time stop using the services electronically by leaving the Service or by deleting the Client's account. In this case, the contract for the provision of electronic services is automatically terminated without the need to submit additional statements of the parties.

  7. It is not possible to use the Service anonymously or use a pseudonym.

 

CHAPTER 3. PERSONAL DATA

  1. The Client's personal data provided by the Client is collected and processed by the Seller in accordance with applicable law.

  2. The basis for the processing of personal data is the consent of the Clients themselves or a statutory authorization to process personal data, as of the Act on the Protection of Personal Data of 29 August 1997 (Journal of Laws 2016.922, as amended) and the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2016.1030, as amended).

  3. Clients have the right to withdraw their consent regarding the processing of personal data. Clients have the right to control the processing of data, including its supplementation, updating, straightening and deletion on the terms resulting from the above-mentioned regulations.

  4. The Seller ensures that the Clients' personal data will not be made available to any unauthorized entities. Clients' personal data may be made available to entities authorized to receive it under applicable law, including competent authorities.

  5. Clients' personal data may be entrusted to third parties for purposes related to the implementation of the contract concluded with the Client. The Seller indicates that he entrusted the processing of personal data to the following entities: DHL, Poczta Polska, Fedex, GLS, ACUS.

 

CHAPTER 4. ADDITIONAL INFORMATION

 

§ 1 Account.

 

  1. Account registration on the Service website is free of charge and requires the following actions: The Client should complete the registration form providing specific data and submitting statements. To the Client's email address provided by him in the account registration process will be sent a link allowing verification of the account. Logging in to the Account consists of entering the Client login and password set by the Client. The password is confidential and should not be shared with anyone.

  2. The Account allows the Client to enter or modify data, place and check Orders and view Order history.

  3. The electronic service the Account is provided free of charge for an indefinite period.

  4. The Client may at any time resign from the Account in the Service by sending a relevant request to the Seller by e-mail to the following address: michal@stainless-factory.com or in writing to the Seller's address: ul. Walkowice 87, 64-700 Czarnków.

 

§ 2. Newsletter

 

  1. The Newsletter service aims to provide the Client with the ordered information.

  2. Using the Newsletter does not require registering the account by the Client, but requires giving an e-mail address and confirming a statement regarding the acceptance of the Regulations, the processing of personal data and the transmission of commercial information.

  3. A link confirming the subscription to the Newsletter will be sent to the Client's email address.

  4. The Newsletter service is provided free of charge for an indefinite period.

  5. The Client may at any time resign from the Newsletter by sending a relevant request to the Seller via email at the following address: michal@stainless-factory.com or in writing to the Seller's address: ul. Walkowice 87, 64-700 Czarnków.

 

§ 3. Opinions

 

  1. The Seller allows Clients to make individual and subjective statements (opinions) on the Service website, in particular regarding the service or the Goods.

  2. The service is provided free of charge for an indefinite period.

  3. Using the service is not possible anonymously. The service is available to Clients registered in the Service.

  4. The Seller may use opinions for the purposes of content posted in the Service.

 

CHAPTER 5. SALES

 

§ 1. Goods

 

  1. All Products offered in the Service are manufactured according to the Client's order and have no defectsSzczegółowy opis Towaru wraz z opcjami konfiguracji znajdują się na stronie Serwisu.

  2. A warranty or after-sales service may be provided for the Goods. Detailed information in this regard can be found in the description of the Goods.

  3. There is no possibility of returning the Goods, due to the fact that it is manufactured according to the Client's order.

  4. Information about the Products placed on the Service websites is not an offer, but is only an invitation to submit offers within the meaning of art. 71 of the Civil Code.

 

§ 2. Orders and their execution

 

  1. The order may be submitted by completing the Form available in the Service. Orders can be placed after registering an Account or without registering an Account (guest shopping).

  2. The Client is obliged to carefully fill in the Form, giving all the data in accordance with the actual state.

  3. Orders in the Service can be placed 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays and holidays are processed the next business day.

  4. The Client provides data in the Form and makes a statement regarding the acceptance of the Regulations, the processing of personal data, the transmission of commercial information.

  5. By filling out the Form, the Client selects the Product, adjusting it accordingly using the configurator. After completing the configuration, the initial valuation is given, which does not constitute an offer within the meaning of the Civil Code, but which is an invitation to negotiations.

  6. The Seller's Confirmation of the Order adjusted by him constitutes an offer within the meaning of the Civil Code, valid for 7 days.

  7. The Seller sends the Client the confirmation of the Order along with a pro forma invoice to the e-mail address indicated by the Client, including the estimated delivery time of the Order.

  8. After paying the price indicated in the Order confirmation by the Client, the Order is accepted for execution. The contract is concluded at this moment.

  9. The delivery time of the Order is specified in the pro forma invoice referred to in item 7 above.

  10. The Seller has the right to refuse to conclude a contract or to execute the Order without giving reasons.

 

§ 3. Payment

 

  1. All the prices of Goods in the Service are approximate gross prices in Polish zlotys (prices include VAT). The above prices of the Goods do not include the costs referred to in item 3 below. The price of the Goods given when the Customer places an Order is only an invitation to negotiations, it is not binding on any of the parties.

  2. The price given in the Order confirmation by the Seller is the gross price in Polish zlotys (the price includes VAT). The above price is part of the Seller's offer, as mentioned in §2 above, and does not include the costs referred to in item 3 below.

  3. Costs related to the delivery of the Goods (eg transport, delivery, postal services) and any other costs shall be borne by the Client. The information on the amount of these costs is provided at the stage of placing the Order.

  4. The Client can choose one payment methods:

  5. payment before shipment of the Goods (prepayment). After confirming the Order by the Seller, the Client should pay / transfer the amount to the bank account of the Service. The Order is processed after the Client's payment is credited to the Service's bank account;

  6. For each Product sold, the Service issues a proof of purchase and delivers it to the Client.

 

§ 4. Delivery

 

  1. The Product is sent to the address indicated by the Client in the Form, unless the Parties agree otherwise.

  2. The Product is delivered via courier company GLS. The shipment should be delivered within [...] working days from the date of dispatch of the Goods.

  3. Along with the Goods, the Seller issues to the Client all elements of his equipment as well as manuals, maintenance and other documents required by the provisions of generally applicable law.

  4. The seller indicates that:

    1. once the Goods are delivered to the Client or given the carrier, the benefits and burdens associated with the Goods and the risk of accidental loss or damage to the Goods are passed to the Client;

    2. acceptance of the shipment with the Goods by the Client without any objections shall result in the expiration of claims for loss or damage in transport, unless:

      1. the damage was confirmed by protocol before accepting the parcel;

      2. such a statement was dropped due to the fault of the carrier;

      3. the loss or damage resulted from the intentional fault or gross negligence of the carrier;

      4. the entitled person found the damage not visible from the outside, after receiving the parcel and within 7 days demanded the determination of its condition and proved that the damage occurred in the time between accepting the shipment for transport and its delivery.

    3. in the case of finding that the shipment with the Goods is violated, suffered loss or damage, the Client should immediately (no later than within 7 days from the date of receipt of the shipment) file a complaint with the Seller or carrier. Otherwise, complaints will not be considered.

 

CHAPTER 6. LIABILITY

 

  1. Warranty for physical and legal defects of the Goods is excluded.

 

CHAPTER 7. WITHDRAWAL FROM THE CONTRACT

 

  1. Withdrawal from the Contract by the Seller or the Client may take place under the terms of the Civil Code (Journal of Laws 2017.459 as amended).

FILES TO DOWNLOAD

withdrawal form

 

CHAPTER 8. PROCEDURE FOR COMPLAINT SETTLEMENT

 

  1. The Client should send Complaints in writing to the Seller's address ul. Walkowice 87, 64-700 Czarnków. You can also inform the Seller about the notification by email at the following address: michal@stainless-factory.com.

  2. If it is found that the shipment with the Goods is violated, suffered a loss or damage, the Client should immediately (no later than within 7 days from the date of the receipt of the shipment) file a complaint with the Seller. Such an action will allow the claim against the carrier.

  3. The Complaint should contain a detailed description of the problem, the Client's request.

  4. The seller undertakes to examine the Complaint within 30 days. Complaints that do not meet the requirements set out in the Regulations will not be considered. If the complaint is recognized, the Seller will take appropriate action.

FILES TO DOWNLOAD

complaint form

 

CHAPTER 9. INTELLECTUAL PROPERTY

 

  1. The rights to the Service and the content contained therein belong to the Seller.

  2. The website address at which the Service is available and the contents of the www.nierdzewna-fabryka.pl website are subject to copyright and are protected by copyright law and intellectual property law.

  3. All the logos, proper names, graphic designs, films, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are registered trademarks and belong to the Seller, producer or distributor of the Goods. Downloading, copying, modifying, reproducing, transferring or distributing any content from the site www.newna-fabryka.pl without the consent of the owner is prohibited.

 

CHAPTER 10. FINAL PROVISIONS

  1. In matters not covered by the Regulations, in legal relations with Clients, the relevant provisions of the generally applicable law shall apply.

  2. The Seller reserves the right to introduce changes to the Regulations with the proviso that the contracts concluded before the amendment to the Regulations shall be governed by the version of the Regulations in force at the time of placing the Order.

  3. Any deviations from the Regulations must be made in writing under pain of nullity.

  4. The competent court to settle the dispute between the parties will be the competent court according to the seat of the Seller.